FAQs

1. What types of wood are used in andCetra products?

Currently, we use high-quality teak wood for all our products. However, we are soon introducing products made from other high-quality Indian wood species.

 

2. How do I care for my wooden chopping boards and trays?

We recommend handwashing with mild soap and warm water, followed by thorough drying. Please avoid soaking or placing them in the dishwasher.

 

3. Are andCetra wooden bowls food safe?

Yes, all our wooden bowls are treated with food-safe finishes, ensuring they are safe for serving and eating.

 

4. Can I customize the size of a product?

We do not offer custom sizes at the moment, but we may explore customization options in the future.

 

5. Do you offer gift wrapping for andCetra products?

We do not currently offer gift wrapping services but may introduce this feature later.

 

6. Where are your products made?

Our products are crafted in India by skilled artisans using traditional woodworking techniques.

 

7. Do you offer bulk orders for events or corporate gifting?

Yes, please contact our support team to discuss bulk orders or corporate gifting options.

 

8. Are your products eco-friendly?

We source teak wood sustainably and use eco-friendly packaging materials to minimize our environmental impact.

 

9. How long does shipping take?

Delivery times vary depending on location, but most orders within India arrive within 10 business days.

 

10. What is your return policy?

We accept returns within 10 days of purchase if the item is unused and in its original packaging. For more details, please visit our return policy page.

 

11. Do your wooden products have any finishes or coatings?

Yes, our products are treated with natural, food-safe finishes to protect the wood and enhance its appearance.

 

12. Are your products suitable for outdoor use?

While teak wood is durable and weather-resistant, we recommend keeping products indoors or protecting them from harsh weather conditions.

 

13. Can I use oil or other treatments on the wooden items?

Yes, periodic oiling with food-safe mineral oil or olive oil will help maintain the wood’s natural beauty and extend its lifespan.

 

14. Do you have any special maintenance tips for wooden coasters?

Simply wipe them with a damp cloth and dry immediately to prevent water damage.

 

15. Do you offer any combo sets or gift packs?

Yes, we have a range of curated combos and gift sets for different needs and occasions. Visit the combos section of our shop for more information.

 

16. Can I order replacement parts, such as individual coasters from a set? Currently, we do not sell replacement parts individually, but we appreciate your feedback and may introduce this option in the future.

 

17. Is there a warranty on your products?

We stand by our craftsmanship. If you encounter issues due to manufacturing defects, please contact our support team through the contact us page.

 

18. How do I know if a product is back in stock or if new products are launched?

You can sign up for our newsletter to receive updates on restocked items and new product launches. You can also follow us on our social media channels for the latest announcements.

 

19. Do you ship internationally?

We do not ship internationally at this time but are working to introduce international shipping soon.

 

20. Can I visit your workshop or showroom?

We are currently an online-based business but plan to collaborate with local distributors in the future. Stay tuned for updates!